Shipping & Handling Policy

For Domestic orders (within Australia)

$15 Express shipping or FREE on orders over $300 - approximately 3-5 business days after receiving your dispatch notification (this includes your tracking number). 

$10 Standard shipping or FREE on orders over $280 - approximately 5-10 business days. 

New Zealand

$25 with tracking and signature on delivery and will arrive to you in approximately 7 to 10 business days 

For International orders

$50 Standard Shipping
$75 Express Shipping
Please allow up to 10 business days after receiving your dispatch notification to receive your item if standard shipping. Delivery times may vary. 

Free Local Delivery (within 10km's from Insurge)

We offer free local delivery for those close to us! Select Local Delivery at checkout and receive your item within 2-4 days. 

Instore Pickup 

We offer for you to pickup your items from our store 7 days a week. Select local pick up at checkout. 

NOTE:

Orders placed Monday through Friday will be processed and shipped within 24 hours.

Orders placed on Friday or over the weekend will be shipped on the following Monday.

International customers are responsible for customs and duties within their own country depending on the country. After your parcel arrives at the destination country, you will be contacted via email or mobile regarding the duties and taxes fees. Once paid, your parcel will be released to you. If any applicable customs or duty fees are not paid, the order will be returned to our boutique.