How can we help you?

What are the shipping options and costs for domestic orders within Australia?

We offer two shipping options for domestic orders: Express Shipping: $15, approximately 3-7 business days after dispatch. Standard Shipping: $10 or free on orders over $350, approximately 7-10 business days.

What are the shipping costs for international orders?

For international orders, Standard Shipping is $50 and Express Shipping is $75. Please allow up to 10 business days for delivery after dispatch for standard shipping. Delivery times may vary.

Can I pick up my order in-store?

Yes, you can pick up your items from our store 7 days a week. Select Local Pick-Up at checkout.

How do I request a return authorization (RA) number for a faulty item?

Credit notes cannot be used during storewide sales.

What items are non-returnable?

Jewellery, hats, and swimwear cannot be returned due to hygiene reasons unless deemed faulty.

How much does shipping to New Zealand cost and how long does it take?

Yes, we offer free local delivery within 10km of our store. Select Local Delivery at checkout to receive your item within 2-3 days.

Is local delivery available?

Yes, we offer free local delivery within 10km of our store. Select Local Delivery at checkout to receive your item within 2-3 days.

What is your returns and exchanges policy?

- Items can be returned for an exchange or credit note within 10 days for Australian customers and 20 days for international customers.
- Items must be in original condition with tags attached, unworn, unwashed, and not altered.
- Jewellery, hats, and swimwear cannot be returned due to hygiene reasons unless faulty.
- Insurge reserves the right to reject items that are not in the same condition as purchased.

Can I use a credit note during storewide sales?

- We do not offer refunds for change of mind or incorrect fit. We provide exchanges or credit notes for full-priced items returned within 10 days (Australia) or 20 days (international) in original condition.
- Faulty items can be returned with an RA number obtained within 3 days of delivery.

What is your refund policy?

- We do not offer refunds for change of mind or incorrect fit. We provide exchanges or credit notes for full-priced items returned within 10 days (Australia) or 20 days (international) in original condition.
- Faulty items can be returned with an RA number obtained within 3 days of delivery.